Privacy Policy

Jump Juice is a Canadian consumer electronics brand based in Mississauga, Ontario, that designs and sells vehicle jump starters. This Privacy Policy explains how we handle information when you visit our website at jump-juice.com (the "Website").

Our Website is an informational and product display platform only. You cannot purchase products directly from us online — there is no checkout, no payment system, and no account registration. When you're ready to buy, we redirect you to trusted third-party retailers such as Amazon.

We are committed to being transparent about our data practices and to respecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Information We Collect

We collect only what is necessary to operate our Website and respond to your questions. Here's what that looks like:

A. Information You Provide to Us

If you reach out through our Contact / Support form, you may submit:

• Your name
• Your email address
• A subject line
• Your message or inquiry

This information is used solely to respond to your support request. We do not use it for marketing, newsletters, promotional campaigns, or any form of advertising.

B. Information Collected Automatically

When you visit our Website, Google Analytics automatically collects certain non-personal, technical information about your visit. This may include:

• Device type and browser information
• Pages viewed and time spent on the Website
• Referring website or search engine
• General geographic location (country or city level — not precise address)
• Aggregated demographic insights (age range, general interests)
• IP-based analytics data (used in aggregate, not to identify individuals)

This data is collected in aggregate and is used only to understand how visitors interact with our Website so we can improve it. It is not linked to your name, email, or any other personal identifier.

2. How We Use Your Information

We use the information we collect for the following limited purposes:

• To respond to your support or general inquiries submitted through the Contact form
• To analyze website traffic and usage patterns in aggregate (via Google Analytics)
• To identify technical issues and improve the performance and usability of our Website

We do not use your information to:

• Send marketing emails, newsletters, or promotional materials
• Run advertising or remarketing campaigns
• Build user profiles or track individual behaviour over time
• Sell, rent, or trade your personal information to any third party

3. Cookies and Google Analytics

We do not use cookies for advertising, tracking, or personalization purposes. However, Google Analytics — the tool we use to understand website traffic — places its own cookies on your browser to collect the anonymized, aggregate data described in Section 1.

These are standard, first-party analytics cookies. They do not collect personally identifiable information and are not used for marketing.

If you prefer not to be tracked by Google Analytics, you can opt out by installing the Google Analytics Opt-out Browser Add-on, available at: tools.google.com/dlpage/gaoptout

You can also manage or clear cookies through your browser settings at any time.

4. Third-Party Links and Marketplaces

Our Website includes links to third-party retailers (such as Amazon and other authorized sellers) through our "Where to Buy" feature. When you click these links, you will be redirected to an external website that is not operated or controlled by Jump Juice.

Each third-party retailer operates under its own privacy policy and data practices. We encourage you to review the privacy policy of any external site before making a purchase or submitting personal information. Jump Juice is not responsible for the content, privacy practices, or security of third-party websites.

5. How We Share Your Information

We do not sell, trade, or rent your personal information. The only circumstances under which we may share information are:

• With Google, as our analytics provider, under the terms of Google's Privacy Policy (analytics data only, non-personal and aggregated)
• If required by Canadian law, court order, or regulatory authority
• To protect the rights, safety, or property of Jump Juice or our users

We do not share your contact form information with any third party.

6. Data Retention

We retain contact form submissions only for as long as necessary to resolve your inquiry and for a reasonable period thereafter in case of follow-up. We do not maintain long-term databases of user contact information.

Aggregate analytics data collected through Google Analytics is retained in accordance with Google's standard retention settings. You can review Google's data retention practices at google.com/analytics.

7. Data Security

We take reasonable precautions to protect the information submitted through our Contact form. Our Website uses industry-standard HTTPS encryption to secure data in transit.

That said, no method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security. We encourage you to avoid sending sensitive personal information (such as credit card numbers or government identification) through our contact form.

8. Your Privacy Rights

As a resident of Canada, you have rights under PIPEDA, including the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent to the collection or use of your personal information (where applicable)
• Request deletion of your personal information, subject to legal and operational requirements

Residents of Quebec have additional rights under Law 25 (Act respecting the protection of personal information in the private sector), including the right to data portability and the right to be forgotten.

To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to all verifiable requests within 30 days.

9. Children's Privacy

Our Website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child under 13 has submitted personal information through our Website without parental consent, please contact us immediately and we will take steps to delete that information.

If you are between the ages of 13 and 18, we encourage you to review this policy with a parent or guardian before submitting any personal information through our Contact form.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Website functionality. When we do, we will revise the Effective Date at the top of this page.

We encourage you to review this page periodically. Your continued use of the Website after any updates constitutes your acceptance of the revised policy. If we make any material changes to how we handle personal information, we will make reasonable efforts to notify you prominently on our Website.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, you can reach us at:

Brand: Jump Juice

Location: Mississauga, Ontario, Canada

Website: jump-juice.com

Email: support@jumpjuice.ca

We are committed to addressing your privacy concerns promptly and transparently.